Privacy Policy
At Kinder Women’s Hospital and Fertility Centre Pvt. Ltd., Cherthala, we are committed to protecting the privacy and confidentiality of all individuals who entrust us with their personal and health-related information. This commitment extends to all data collected through our official website (https://kinderhospital.in) as well as during the course of our healthcare services. This Privacy Policy is intended to ensure transparency regarding our practices on the collection, usage, processing, and disclosure of personal data, and to establish trust with our patients and stakeholders. We strictly adhere to the data protection regulations currently in force in India, including Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP), 2023. These laws guide our actions and define our responsibilities regarding data privacy and security.
By continuing to use our website and its services, you affirm your understanding and consent to the collection and use of your data as outlined in this policy. You may withdraw your consent at any time by contacting us at info@kinderhospital.in. Withdrawal of consent may impact our ability to provide certain services, which will be communicated to you at the time of your request. We may contact you through various communication channels including phone calls, SMS, email, WhatsApp, Facebook Messenger, or other platforms to provide treatment-related updates, share appointment reminders, billing information, and other relevant health service notifications. If you prefer not to receive such communications, you may inform us at info@kinderhospital.in. We collect personal information either directly from you (such as during registration or consultations) or through automated means on our website (such as cookies, IP addresses, browser types, and device identifiers). The types of personal data we may collect include but are not limited to your name, date of birth, age, gender, address, phone number, email address, insurance information, medical history, diagnostic reports, and treatment details.
This data is used solely for the purpose of delivering safe and effective medical care, scheduling and managing appointments, processing billing and insurance claims, enhancing website functionality, complying with legal obligations, and maintaining quality standards. Your data is accessed only by authorized personnel who are directly involved in your care or administrative support. We implement industry-standard data security practices including encryption, secure servers, and access control protocols to safeguard your information. However, while we take all reasonable precautions, no electronic transmission or data storage system can be guaranteed to be 100% secure. By providing your information, you acknowledge this inherent risk.
We may disclose your personal data only as necessary — to doctors and medical staff for the purpose of care, to trusted third-party service providers under confidentiality agreements, or to government authorities when required by law. We do not sell or rent your personal data to any third parties.
Your data is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable medical and legal recordkeeping laws. You may request to update, correct, or delete your personal information at any time by contacting us at info@kinderhospital.in. We will comply with such requests in accordance with legal and professional obligations. Our website uses cookies and similar technologies to enhance the user experience and track usage analytics. You may manage your cookie preferences at any time through your browser settings. Please note that some features of our website may not function optimally without cookies.
We may include links to third-party websites on our site for user convenience. However, we do not control or endorse the content, terms, or privacy practices of such external websites. Any interaction with these third-party sites is solely at your discretion and risk.
We do not knowingly collect personal information from children under the age of 18 without verified consent from a parent or guardian. If we become aware that such data has been collected without appropriate consent, we will take steps to delete it promptly. For any concerns or complaints regarding this Privacy Policy or our handling of personal data, you may contact our designated Grievance Officer. You can reach us by email at info@kinderhospital.in or by phone at +91 478 2830000. Our hospital is located in Cherthala, Kerala, India. All grievances will be acknowledged and resolved within 30 days.
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. The revised policy will be posted on our website and may also be available at our hospital premises. Continued use of our website or services following such updates constitutes acceptance of the revised policy.
This Privacy Policy is governed by the laws of India. Any disputes arising from the use of our website or related services shall fall under the jurisdiction of the courts in Kerala, India.